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Shipping Costs:
Except for shipments to Alaska and Hawaii, our products ship free of charge within the continental United States, via FedEx Ground. Most ground items arrive in 5-10 days. If you would like your order sooner additional charges will apply.
Please allow 2-10 business days to process your order. If an item is on backorder, we will ship it to you as soon as it is back in stock. Items ordered together may not always ship together.
International Shipping Updates
In many cases, items that are shipped overseas incur custom taxes and or duties. Customer is responsible for all Taxes, Duties, and any Import Fess. We will provide tracking. It is up to the customer to follow up with payment of taxes so the delivery can complete. Failure to do this results in the return of goods to the US
Damaged Shipments:
In the unfortunate event that your shipment arrives damaged. Please let us know immediately, take photos of damage, and repack the damaged merchandise. We will give you special instructions for pick up and get a replacement out to you right away. Email: info@danagibson.com
Returns and Exchanges:
Please note that no returns accepted, except in the unfortunate event of receiving a damaged shipment.
Please take pictures of the damaged item and packaging. Please call us for return authorization and instructions. Please pack and return merchandise to us in its original packaging. Be sure to ship the package with a carrier that can provide tracking and insurance. You are responsible for all shipping costs for returned merchandise. No refund will be issued without prior authorization.
Please include a note with your name, return address, daytime phone and/or email address. Also include a description of what you are returning and why.
Please send all returns to the following address:
Dana Gibson, Inc.
323 Millers Ln
Susan, VA 23163