Except for shipments to Alaska and Hawaii, our products ship free of charge within the continental United States, via FedEx Ground. Most ground items arrive in 5-10 days. If you would like your order sooner additional charges will apply.
Please allow 2-5 business days to process your order. If an item is out of stock, we will notify you. If an item is on backorder, we will ship it to you as soon as it is back in stock. Items ordered together may not always ship together.
International Shipping Updates
In many cases, items that are shipped overseas incur custom taxes and or duties. Customer is responsible for all Taxes, Duties, and any Import Fess. We will provide tracking. It is up to the customer to follow up with payment of taxes so the delivery can complete. Failure to do this results in the return of goods to the US
Returns and Exchanges:
Merchandise may be returned for a refund within two weeks of purchase. There is a 20% restocking fee on all returns. Refunds will be issued for merchandise once it is received and in its original condition.
Please pack and return merchandise to us in its original packaging. Be sure to ship the package with a carrier that can provide tracking and insurance. You are responsible for all shipping costs for returned merchandise.
Please note that custom items cannot be returned or exchanged. Custom items include all artwork, furniture and any other items that have been custom colored. Returns on delivered orders will incur return delivery costs plus a 20% restocking fee. Original delivery charges, if applicable, are not refundable.
Please include a note with your name, return address, daytime phone and/or email address. Also include a description of what you are returning and why.
Please send all returns to the following address:
All Dana Gibson products are handmade by artisans around the world. Care has been taken to select reputable factories where labor conditions are scrutinized. Signature items are handmade in the U.S. These items are distinguished by a quality of workmanship that shows the artist at work. No two items are the same and slight irregularities are a part of their beauty and uniqueness